PAYMENT
We accept payment by bank transfer into our Norwegian or UK accounts or via www.paypal.com (4% extra for this method to cover fees). Payment should reach us no later than 15 days prior to arrival. Once payment has reached us and it is less than 15 days to the arrival date, no refunds will be made, even if you have to cancel or shorten your stay. We will issue an invoice if required.

DEPOSIT
A 30% deposit must be paid to secure your booking. This will be 30% of the total rental cost. Once the deposit has been paid, this will secure your booking. If you wish to cancel your booking, you can do this up to 30 days prior to the agreed arrival date and the full deposit will be refunded. If the booking is cancelled less than 30 days prior to arrival date, the deposit will not be refunded.

PARKING
Parking is restricted to residents only, but daily parking permits can be purchased from Stavanger Parking or directly with owner.

WHAT IS INCLUDED IN THE PRICE

Electricity and normal wear and tear of all equipment as long as used as intended. For rentals of 1 night a surcharge of NOK 500 is added to the rental. We provide one set of bed linen and towels per person per stay and final cleaning in the rental. Free baby cot or high chair if required.  Free broadband wireless internet access.

INSURANCE
The property has full contents and building insurance for the owners. However, you need to arrange your own travel insurance to cover your personal effects and belongings.

DAMAGE OF PROPERTY OR CONTENTS

If the property or contents is damaged by you or your party (not due to normal wear and tear) you will responsible for the cost of repairing or replacing what has been damaged.  You will be responsible for paying the outstanding amount within 10 days. Should this be the case, we will fully document the repair work with invoices or provide receipts of new goods purchased.

USE OF PROPERTY

No part of the property shall be used for any purposes other than as residential accommodation. Illegal or commercial activity is strictly forbidden. No more than the agreed numbers of persons are to be accommodated at the property. It is not permitted to interfere, or cause or permit interference with the reasonable peace, comfort or privacy of neighbours. Please keep noise down between 23:00 and 08.00 am.

SMOKING
Smoking is prohibited in our properties at all times. Please smoke outside the building if you need to smoke. Please dispose of cigarette ends with care and consideration, so not to litter the street or cause a fire hazard. (Note that smoking is now banned in all public places in Norway such as bars, restaurants & hotels.)

DEPARTURE
Please ensure that you leave the property tidy and in the same condition as found on arrival. All crockery/cutlery must be cleaned and placed back in the cupboard and shelves and all kitchen equipment put back in its place. You must also ensure that the fridge/freezer is empty. All other furniture and equipment must be returned to where they were found on arrival. It is also your responsibility to ensure all rubbish and household waste is put in black refuse bags for hygienic and safety reasons, and disposed out outside main building. General rubbish should be put in the black bins outside, whilst paper only goes in the green bins.

ACCESS FOR OWNER

The owner reserves the right to inspect the property during the rental period at an agreed time. If a breach of this agreement is suspected, owner reserves the right to inspect the property unannounced and to terminate the agreement with immediate effect.

SECURITY
It is your responsibility to ensure that you lock and secure the property when the apartment is left for any period of time. Keys will be provided on arrival.